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  • Global Head of Retail

    Greater Milan Area, Italy

    We have recently been engaged by one of our clients, a renowned sports/outdoor apparel brand with a rich heritage, to support them in their search for a new Head of Retail.

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27/02/2024 06:54:59

Global Head of Retail

Stationary job Greater Milan Area, Italy

We have recently been engaged by one of our clients, a renowned sports/outdoor apparel brand with a rich heritage, to support them in their search for a new Head of Retail.

The Head of Retail is a hands-on leadership position responsible for overseeing and driving the overall success of our clients global retail store portfolio. As a visionary leader, you will develop and implement strategic plans to fuel business growth and enhance our customer experience. Leading a team of directors and senior managers, you will ensure seamless coordination and alignment across multiple departments/divisions/regions within the retail channel.


As Head of Retail, you will develop and implement a strategy to achieve both departmental and company-wide business objectives. You will also provide leadership across and field teams and support them in developing personal and professional competencies.

The role includes:
  • Develop retail vision, strategy, and plan to drive top-line growth and bottom-line profitability, working across both full-price and outlet store portfolio.
  • Create an exceptional retail experience through impactful merchandising, product assortment, and operational improvements.
  • Oversee customer experience and retail operations at all locations to drive sales across both owned & operated and franchise retail stores.
  • Lead retail buying team and national support roles.
  • Analyse sales data, consumer trends, and industry developments to identify growth opportunities, optimising inventory levels and merchandise planning objectives.
  • Ensure strong retail KPIs including sales, margins, shrinkage, and inventory turns.
  • Tracking, Measuring and Reporting Retail Performance.
  • Plan and oversee all merchandising strategies, visual storytelling and POP plan.
  • Manage and develop retail promotional strategies and initiatives.
  • Applies knowledge of sports/lifestyle/outdoor industry trends and brands to develop and execute an innovative retail strategy.
  • Coach and develop retail management teams and foster a culture of customer service.
  • Scale the retail department to support company growth by recruiting top talent, opening new locations, and implementing systems.
Required Skills:
  • 10+ years of experience in an international retail leadership role for a retail brand, including five years of managerial experience as well as at least five years of direct P&L responsibility and an outstanding track record in meeting financial goals as well as marketing a brand successfully through a retail channel.
  • Proven track record in achieving retail business growth and excellence.
  • Experienced and confident to lead and inspire senior level management.
  • International mindset and deep knowledge of global retail brands, markets, trends and strategies.
  • Must be able to thrive in a lean & dynamic business environment, working closely with family owners in a business with humble & collaborative culture.
  • Excellent dynamic thinking and negotiation skills, including the ability to analyse market trends, identify opportunities and risks, and formulate effective strategies to drive business growth.
  • Strong organisational skills; enthusiastic and creative.
  • Flexible to travel on a project-by-project basis.